Privacy Policy

1. Scope of this policy

This Privacy Policy applies to personal information collected through the Hyper Sonic Egypt website and its online enquiry or contact channels. It does not govern information collected under a separate signed quotation, contract, service agreement, employment relationship, or supplier agreement where different privacy terms may apply.

2. Information we may collect

We may collect information you voluntarily provide when you contact us, request a quotation, submit an enquiry, or communicate with our team, including your name, company or organization name, email address, telephone or WhatsApp number, event or project details, venue, date, location, service requirements, messages, documents, images, specifications, attachments, and any other information you choose to provide.

We may also collect limited technical information automatically, such as IP address, browser and device type, operating system, pages visited, time spent on the website, referring page, date and time of access, and cookie or similar technical identifiers where used.

3. How we use information

We may use information to respond to enquiries and quotation requests, understand technical and project requirements, prepare proposals and quotations, communicate about current or potential projects, coordinate and provide services, manage internal records, improve the website and customer experience, maintain security, prevent misuse or fraud, comply with legal or contractual obligations, and protect the rights and safety of Hyper Sonic Egypt, its clients, team members, and partners.

4. Legal basis and consent

Where required, we process personal information based on your consent, steps necessary to respond to your enquiry or prepare a quotation, performance of a contract, legitimate business interests that do not override your rights, or compliance with applicable legal obligations.

5. Sharing of information

We may share relevant information only when reasonably necessary with authorized Hyper Sonic Egypt team members, hosting and technology providers, technical suppliers, installation teams, logistics providers, operational partners, professional advisers, or competent authorities where legally required.

Technical or operational partners should receive only the information reasonably required for the relevant task. Hyper Sonic Egypt does not sell or rent personal information to third parties.

6. Cookies and analytics

The website may use cookies or similar technologies to enable essential functionality, remember language or display preferences, maintain website security, understand traffic and performance, and identify technical problems. You may control or delete cookies through your browser settings, although disabling some cookies may affect certain website features.

7. Communications

When you contact us, we may respond using the contact details you provided, including by email, telephone, or WhatsApp. We may send service-related communications about your enquiry, quotation, booking, installation, project, or support request. Promotional communications will only be sent where permitted, and you may ask us to stop sending them at any time.

8. Data retention

We retain personal information only for as long as reasonably necessary to respond to enquiries, prepare and manage quotations or projects, maintain legitimate business and accounting records, resolve disputes, enforce agreements, and meet legal or regulatory requirements. When information is no longer required, we may securely delete, anonymize, or archive it as permitted by law.

9. Data security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no website, communication channel, or electronic storage system can be guaranteed to be completely secure.

10. Your rights

Subject to applicable law and permitted exceptions, you may have the right to request access to your personal information, correction of inaccurate or incomplete information, deletion of information no longer required, withdrawal of consent where applicable, restriction of or objection to certain processing, and information about how your data is used or shared.

We may need to verify your identity before completing a privacy request.

11. Children’s privacy

The Hyper Sonic Egypt website is intended for businesses, organizations, institutions, and adults seeking professional event technology services. We do not knowingly collect personal information from children. A parent or guardian who believes that a child has submitted personal information should contact us so that we can review and, where appropriate, delete it.

12. External links

The website may contain links to third-party websites or services. Hyper Sonic Egypt is not responsible for the content, security, or privacy practices of external websites. You should review the privacy policy of any external website before providing personal information.

13. Changes to this policy

We may update this Privacy Policy when our services, website functionality, technologies, or legal obligations change. The revised version will be published on this page with an updated revision date.

14. Contact us

For questions, privacy requests, or concerns relating to this Privacy Policy, please contact Hyper Sonic Egypt through the Contact Us page or email info@hypersonicegypt.com.